Job Description

GROUP ICT MANAGER

To deliver fit for purpose Information Technology and Telecommunications services in an efficient manner to suit the business requirements and  ensure that the systems are secure and available to sustain Amazon Energy Group’s business operations

• Formulate IT Strategy by establishing an effective planning process for IT so that relevant high quality information is easily accessible at an affordable cost to support business needs
• Ensure that applications conform to accepted well defined business and data models and manage interface between applications to meet an d support business requirements, owner’steam,and external construction management consultants.
• Provide cost effective, reliable and secure desktop, local and wide area network services data and voice communications within Amazon Energy Group and from remote locations.
• Define and agree service levels and metrics for the measurement of services to increase computer literacy amongst Amazon staff so as to boost productivity, with IT driving license used as the standard.
• Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
• Outsource non-core services to minimize the cost of administering IT technical infrastructure and helpdesk services.
• Translate company’s business plan into functional high quality and fit for purpose IT systems and services.
• Provide a secure environment for information systems with access controls which meet internationally defined standards.
• Plan and manage activities of the Amazon Energy Group IT organization – business plans, staff recruitment, development and training, budget management.
• Formulate road-map leading to an IT Master plan which is in line with business planning cycle.
• Formulate maintenance and support strategies for infrastructure and application support services.
• Ensure security of data, network access and backup systems.
• Act in alignment with user needs and system functionality to contribute to organizational policy.
• Formulate guidelines for IT contracting management and procurement in line with the company approved policies and procedures.
• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.

• Availability of Solution all critical IT systems.
• Availability for non-critical IT systems
• Proper management of budget

Proven working experience as an IT manager or relevant experience

Excellent knowledge of technical management, information analysis and of computer hardware/software systems

  Expertise in  Cloud Computing/Virtualization/data center management and data       governance

Hands-on experience with computer networks, network administration and network installation

Ability to manage personnel

• A good university degree Computing or Business related discipline. MBA qualification and membership of recognized professional body an advantage.
• 12 –15 years post graduation experience with at least 5 years in the management of a large and complex information systems or telecommunications outfit

Knowledge

Career management

Performance management

Reward and recognition

Communication Management

IS Strategy & Planning

Service Management

Financial management

Network and Communication Management

IT Systems and Business Analysis

System design and Integration  with VOIP

Expert knowledge in Windows, Linux and Mac OS

Expert knowledge in Cisco devices

Skill

Planning and control

Problem solving

Supervisory and coaching

Negotiation

Analytical